All Our Products are BRAND NEW and come with a Full Manufacturers Warranty. We may offer Refurbished units at a cheaper cost to you it will be placed in the "specials" Link only and will clearly state that it is refurbished.
Return authorization Numbers Are Required On ALL Returned Merchandise! products that are initially defective, within 14 days of invoice is eligible for replacement. Pleas note you are responsible for all return shipping charges and we pay for shipping of the replacement. Everything MUST be included in original box including manuals, parts, everything it came with. We are not liable for packages that were damaged, lost or not delivered on time due to our delivery companies (UPS, FedEx & USPS), though we will assist in filing claims and getting replacements when issued a refund by the carrier. We will replace only the items returned. If any products are damaged or returned to us missing parts, you will be billed for those items. The problem must be specified when the defective is returned. Please note your Return Authorization Number on the outside of the packing box. Please insure all returns at full value. We are not responsible for returns not received at our warehouse. All Return Authorizations not received within 60 days of being issued will be canceled. You will be charged a restocking fee of 25% for any working units returned to us if a refund or credit is requested, it will be issued at current pricing less the shipping and handling. Manufactures have continued to adopt stricter defective return policies which we, in turn, must convey to you: Note: Most warranty instructions are outlined in the product's owner's manual. Should the product fail in service within the warranty period by us, the warranty exists between you and the manufacturer.
Canadian Shipments: Canadian customers will be required to pay duties, taxes and/or brokerage fee upon product arrival which will be the buyers responsability. UPS Brokerage charges are not included in UPS Standard to Canada shipping charge, but will be assessed to the customer by UPS in order for the package to be released from Customs. Other charges may include Canadian Goods and Services tax (GST), the Canadian Harmonized Sales Tax (HST), Provincial sales taxes (PST), and possible duties on products manufactured outside of North America. We are unable to provide firm quotes for these charges and fees, nor are we able to incorporate these charges and fees into your total order. The fees applied by ups are the buyers responsability.
On All crosley products shipments to International orders (Canada) are non-returnable.
We offer UPS shipping, including Ground, 3 Day Select, 2nd Day Air, and Next Day Air. Alaska and Hawaii orders must choose Next Day or 2nd Day Air. Simply place the item in your shopping cart, to find out the shipping charges according to your zip code.
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.